Vitual Assistants in Retailing – Beragampengetahuan

Swedish online retailer, Klarna, partnered with OpenAI to create a chat bot powered by the latest AI. The claimed results seem impressive:

It handled two-thirds of Klarna’s customer service chats
This is the equivalent work of 700 full-time agents
Customer satisfaction was on par with human agents
Repeat inquiries fell by 25%
Customers’ errands were resolved in less than 2 mins compared to 11 mins previously

However, this may be embellished boasting as the company may be stirring up good press over an expected IPO.

Hat tip: Marginal Revolution

Contents